Sign In. Join. Home · Saved · Bestsellers · Books · Audiobooks · Magazines ages/ cmr7001/sdm/html/methods.htm. 213 % Improv m nt in rror = M an rror − Model error 22 − 5.1 = = 77% Mean error 22 .. 230. Performance Improvement Tool , Technique , and Program From the cu tomer' per pective, Garvin (1987) .