Unable to connect to the backup engine - Code42 Support

09.01.2018 - This error usually occurs because the CrashPlan service is not running. If they can't connect, the graphical user interface won't start. Unable .

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  • If you are using any VPN then turn off any Virtual Private Network (VPN). Some sites will block specific countries or place IP addresses.
  • If you are not using VPN and you have a good connection, you may have forgotten your password. Follow the recover your password instructions here.
  • If you are still having issues, and cannot access your account, please feel free to contact us and we will be happy to help you as soon as we can

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The first time you login, enter your Username and Password in the login box which is located throughout the Unable to connect to the backup engine - Code42 Support site. If you cannot remember your Username or Password use the Forgot Username or Forgot Password links to receive a reset email to your primary email address.

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