The new Mobile Security Key and biometric authentication | HSBC HK

Available via the HSBC HK Mobile Banking app, the Mobile Security Key replaces your physical security device, allowing you to log in mobile banking easily. If you want to enable biometric authentication (e.g. Face ID*), please refer to the .

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Troubleshoot:

  • Make sure the Caps Lock is off.
  • Make sure that you have an active and reliable internet connection. Sometimes Internet connections cause unexpected errors such as timeouts or packet loss.
  • Ensure that you typed your details correctly means if some of the letters are in the capital or symbol then please enter all that very carefully. If there is an option for viewing your password, use it. Providing there is no one that can not see your password around.
  • Make sure your CAPS LOCK is off.
  • If you still cannot access the site, you can clear your cache and cookies of your browser or use the Incognito mode of the browser. If you don’t know how to do that, then take the help of Google.
  • If you are using any VPN then turn off any Virtual Private Network (VPN). Some sites will block specific countries or place IP addresses.
  • If you are not using VPN and you have a good connection, you may have forgotten your password. Follow the recover your password instructions here.
  • If you are still having issues, and cannot access your account, please feel free to contact us and we will be happy to help you as soon as we can

FAQ

I forgot my Username. How do I obtain it?
Ans: First Go to The new Mobile Security Key and biometric authentication | HSBC HK login page and then click on forgot username link. Enter your registered mail id, you will soon get your Username.

I’m a member of The new Mobile Security Key and biometric authentication | HSBC HK. How do I login?
The first time you login, enter your Username and Password in the login box which is located throughout the The new Mobile Security Key and biometric authentication | HSBC HK site. If you cannot remember your Username or Password use the Forgot Username or Forgot Password links to receive a reset email to your primary email address.

How can I contact the support ?
To contact the The new Mobile Security Key and biometric authentication | HSBC HK support, please visit our contact us page. Raise a ticket or mail us on our official id.

I forgot my The new Mobile Security Key and biometric authentication | HSBC HK password. How do I obtain it?
Ans: First Go to The new Mobile Security Key and biometric authentication | HSBC HK login page and then click on forgot password link. Enter your username or mail id to get the password reset link.

I forgot my Username. How do I obtain it?
Ans: First Go to The new Mobile Security Key and biometric authentication | HSBC HK login page and then click on forgot username link. Enter your registered mail id, you will soon get your Username.

How can I contact the support ?
To contact the The new Mobile Security Key and biometric authentication | HSBC HK support, please visit our contact us page. Raise a ticket or mail us on our official id.

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